Blog
Notes on running client work
Getting paid on time, what a project actually earned, and what happens to a team when you measure the wrong things.
Calculating billable hours: a step-by-step guide with examples
Track time per client, separate what is billable, apply your rate, and invoice with a breakdown. With worked numbers for a week of two clients, a rate set from your target income, and what unlogged favours cost in a year.
7 November 2026 · 10 minute read
Overdue invoice fees: what to charge and when
When an invoice becomes overdue, how to work out a late fee, the wording that makes it stick, and the one condition that decides whether you can charge it at all: the client agreed to it in writing first.
7 November 2026 · 9 minute read
Overdue invoice statement template, with day 7, 14 and 30 emails
A copy-paste statement of what a client owes, the three emails that go with it, and the one rule that keeps them honest: only cite terms the client already agreed to.
7 November 2026 · 8 minute read
Reminder for an overdue invoice: templates for 7 to 60+ days
A short nudge at 7 days, a dated request at 14, a final notice at 30 and a signed letter at 60. Copy-paste templates for each stage, the subject lines to use, and which parts Xero can send for you.
7 November 2026 · 9 minute read
What to measure about your team, and what measuring it does to them
Most advice about tracking an agency assumes measuring people harder is the goal. It is worth being precise about which numbers help and which quietly change the behaviour they were meant to observe.
1 September 2026 · 6 minute read