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Closing an account

Help last updated 8 November 2026

An account with nothing in it can be closed from Settings, under Company, by whoever owns it. It asks for the company name typed back, because there is no undo.

It only works when nobody else is affected. Another person in the company, another company holding yours in their client list, any task at all, somebody from another company inside one of your projects, or a plan that has been paid for each stop it, and the screen says which of those is in the way.

Closing frees the email address, so the same one can sign up again. That is the point of closing an account rather than abandoning it.

An account with real work in it cannot be closed this way. Somebody wanting that should raise a ticket.

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