Reminders and follow-ups

Work stalls when nobody notices it has stopped, and the owner ends up chasing everyone. Projectous notices for them. It privately reminds the person who needs to act, so work keeps moving without anybody being called out in front of the team.

A reminder is a message in a task's chat that only its recipient sees. Nobody else on the task, admins included, can read it. Some let you answer right where you read them.

What happens when a due date passes?#

Whoever is assigned to the task gets one reminder, or the owner when nobody is assigned. It comes once, on the day after the due date, for tasks that are not finished. Sub-tasks do not get one.

The owner can answer from the reminder:

• Change date picks a new due date.
• Remove date takes the due date off.
• Remind later moves the due date out: to tomorrow for a Critical or Urgent task, two days for a Regular one, and three days otherwise.

The reminder disappears once the date is no longer past.

What happens when an urgent task goes quiet?#

The owner of an Urgent task gets a reminder after two working days with no activity, and of a Critical task after four. It only asks about tasks on a project with time tracked in the last month, and not about a task somebody has planned or snoozed. It asks once each time the task goes quiet, then waits until the task moves and goes quiet again.

Answer it with one press:

• Reprioritize to regular, if the task is no longer that pressing.
• Plan for tomorrow, to put it on tomorrow's plan.
• Snooze a week, to leave it until then.

What happens when I am still waiting on somebody?#

When you mark a task as waiting on somebody and three working days pass without it being cleared, you get a reminder to chase them. The person you are waiting on is not told. It asks again every three working days until you clear the waiting marker.

What happens when work is turned in?#

When somebody other than the owner moves a task to Turned In, the owner gets a note saying it was turned in, so they know to review it.

What happens when somebody was left off an email?#

When an email filed into a task copied people whose addresses do not belong to the client, they are not added as followers. The owner gets a note naming them, to add them if they should hear about the task.

How do I turn reminders on or off?#

An admin turns them on or off for the company under Settings, Company, Reminders:

Setting	Starts
Tell whoever holds a task that its date has passed	On
Ask the owner when an urgent or high task goes quiet	Off
Chase a blocker nobody has answered	Off

The turned-in note and the note about somebody left off an email are always on. A reminder can also reach you by email, as your Notifications settings allow.