Signing up

Two ways in, and they now ask the same questions in the same order.

With an email address, the first screen asks for the address and a password, and nothing else. The name is made from the address ("jane.doe@" becomes Jane Doe) and can be changed on the personal setup card. Under the button the page says what comes next: naming the company, then choosing a plan or carrying on with the 14-day free trial, plus the email asking to confirm the address. With Google, the first screen is Google's.

Either way the next screen asks one question, what the company is called, and that is what creates the workspace. Somebody who closes that screen has an account and no company, and the next time they sign in they are asked again rather than being stuck.

Then everybody sees the plans, because being put on a trial without being asked is how people end up not knowing they are on one. Somebody who got here by clicking a price goes straight to the checkout for that plan. Everybody else is asked to confirm the free trial and goes on to setup.

The address has to be confirmed before any onboarding mail is sent, so the only email an unconfirmed address gets is the one confirmation link.

The company's reporting timezone and working language are taken from the browser that signed up. The language falls back to English.