Work arriving from elsewhere

A project can accept work from outside Projectous through a webhook, a WordPress form, Zapier, a plain web form, or a direct call to the API. Each one turns a request into a task that flows through the normal chat, assignment and status process, which is what lets Projectous stand in for a separate help desk.

A project can also take tasks from a client's Slack. An admin opens the project's Integrations tab and chooses Connect Slack, which installs the Projectous app into that Slack workspace and ties the workspace to this one project. From then on anyone in that workspace can type /task followed by what they need, or choose Create task on a message, and the task lands in the project. Nobody there needs a Projectous login. The task is created as the admin who connected the workspace, and its description says who in Slack filed it. A workspace files into one project at a time; connecting it again from another project moves it. Filing into any project from your own team's Slack, as yourself, is not available yet.